Contact

Contact Us

We'd love to hear from you. Please reach out through any of the channels below and we'll get back to you as soon as possible.

Contact Arden Gallery

Have a question about an artwork, condition, shipping, or framing details?
We are happy to help before you place an order.

Email: support@ardenvintage.com
Location: Hong Kong

Typical response time: within 12 hours.

Frequently asked questions

What condition are the paintings in?

As vintage and antique artworks, many paintings show minor signs of age that add to their character. Any notable condition details are always described in the product listing, and additional photos can be provided upon request
Do you ship internationally?

Absolutely. We ship internationally every week, including frequent shipments to the United States and other destinations worldwide. If shipping to your country isn’t visible during checkout, just reach out — we’ll be happy to confirm availability and provide a solution
When will I get my order?
  • United States: 7–12 business days
  • Europe: 7–15 business days
  • Canada & Australia: 8–13 business days
  • Other countries: 7–18 business days
  • Delivery times may vary slightly during holidays or customs inspections.
Do you accept returns?

Yes. We offer a 30-day return policy for eligible orders.

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery. The artwork must be returned in its original condition and packaging whenever possible.

If your item arrives damaged or you receive the wrong artwork, please contact us within 48 hours of delivery with photos, and we will work with you to provide a suitable solution as quickly as possible.

If you have any questions before or after your purchase, our team is always happy to help.
Will I Pay Customs or Import Taxes?

This item is shipped via a dedicated "green channel" for customs clearance; overseas buyers are not required to bear or pay any additional customs duties.