Refund policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the artwork must be returned in the same condition as received, with no new damage, alteration, or signs of use. It must also be returned in its original packaging or in equally protective packaging suitable for artwork shipment. You will also need to provide the receipt or proof of purchase.
To start a return, please contact us at:
support@ardenvintage.com
Please do not send any item back without contacting us first. Items returned without prior approval will not be accepted.
If your return request is accepted, we will provide instructions on how and where to send your package. Return shipping costs may be the responsibility of the buyer unless the item arrived damaged, defective, or incorrect.
Damages and Issues
Please inspect your order carefully upon delivery. If the item is damaged, defective, or if you receive the wrong item, please contact us as soon as possible with clear photos or videos of the package and artwork.
We will review the issue and work with you to find an appropriate solution.
Because our artworks are vintage or hand-painted pieces, light wear, craquelure, oxidation, fading, small scratches, dust, or natural aging marks are not considered defects if they were shown in the product photos, videos, or condition description.
Vintage Artwork Condition
Most artworks sold by Arden Gallery are vintage, period, hand-painted artworks, or selected antique art pieces. Due to age, some paintings and frames may show natural signs of wear, including light scratches, craquelure, oxidation, fading, edge wear, dust, or other aging marks.
These characteristics are part of the authenticity, history, and unique character of each artwork, and are not considered quality issues.
We do our best to show the actual condition of every item through real photos, 4K images, videos, and detailed product descriptions. The artwork you receive will match the item shown in the photos.
Non-Returnable Items
The following items cannot be returned:
- Custom or commissioned artworks
- Personalized or specially requested items
- Items damaged after delivery due to improper handling, installation, storage, or return packaging
Please contact us before purchasing if you have any questions about a specific artwork.
Exchanges
We do not offer direct exchanges because most of our artworks are one-of-a-kind pieces.
If you wish to purchase another item, the fastest way is to return the eligible item first. Once the return is accepted, you may place a separate order for the new artwork.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days after receiving it, for any reason and without justification.
The artwork must be returned in the same condition as received, with no new damage, alteration, or signs of use, and in its original packaging or equally protective packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may need additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
support@ardenvintage.com